crickex 11 Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") apply between the authority operating the crickex 11 platform and any user of this website. By accessing the website, creating an account, or using any service, the user is considered to have fully accepted these Terms.

crickex 11 reserves the right to change or update these Terms at any time. Updated Terms take effect as soon as they are published on the website. It is the user's responsibility to visit this page regularly and stay informed of the latest Terms.

This platform is operated exclusively for residents of Bangladesh who meet the eligible age requirement. To learn more about our operations, values and history, please read crickex 11's profile and company information.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account and use services on crickex 11, the user must be at least 21 years old. Use of this platform by minors is strictly prohibited. The platform may request relevant documents at any time if age verification is required.

2.2 One Account Per Person

Only one account is allowed per person, household, or device. Attempting to create multiple accounts may result in suspension of the accounts involved and forfeiture of any funds held.

2.3 Providing Accurate Information

All personal information provided at the time of registration must be accurate and kept up to date. crickex 11 reserves the right to close any account created with incorrect or false information.

2.4 Account Security

The user is fully responsible for keeping their username, password and OTP confidential. If unauthorised access to the account is suspected, the support team must be contacted immediately.

3 Deposits, Withdrawals and Payments

3.1 Deposits

The minimum deposit amount on crickex 11 is ৳200. Accepted payment methods include bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch Bangla Bank and BRAC Bank).

All deposits must be made through a payment method registered in the user's own name. Deposits from third parties are not accepted.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Standard processing time for withdrawals is 30 minutes to 3 hours. Account verification must be completed before a withdrawal can be processed.

3.3 Balance and Transactions

If any suspicious irregularity appears in an account balance, crickex 11 reserves the right to temporarily hold that transaction for verification. The authority also reserves the right to recover any funds incorrectly credited due to a technical error.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw bonus funds, the user must complete wagering of 15 times the bonus amount. For example: a ৳1,000 deposit receiving a ৳2,000 bonus gives a total balance of ৳3,000, and ৳2,000 × 15 = ৳30,000 must be wagered before withdrawal.

4.2 General Bonus Terms

• Each bonus offer may have separate wagering and validity conditions.
• Bonus funds cannot be withdrawn directly as cash — they become withdrawable only after the specified wagering requirement is met.
• If bonus abuse or a breach of terms is proven, the bonus and any associated winnings may be cancelled.
• crickex 11 reserves the right to change, suspend or cancel any promotional offer at any time without notice.
• A user may not claim the same promotion more than once unless the terms of that offer explicitly state otherwise.

4.3 VIP Cashback

Weekly cashback is available across three VIP tiers — Bronze, Silver and Gold. Cashback is calculated at the applicable rate on net losses for the relevant week (total losses minus total winnings). Full terms for each VIP tier can be found on the crickex 11 VIP page.

5 Betting and Gaming Rules

5.1 Bet Acceptance and Cancellation

Once confirmed, a bet cannot be changed or cancelled unless a technical fault occurs in the relevant event or game. If an event is cancelled, the stake for that bet will be returned to the user's account.

5.2 Odds and Payouts

Displayed odds may change at any time. Payouts will be calculated based on the odds displayed at the time the bet was confirmed.

5.3 Prohibited Activities

Any form of fraud, system manipulation, use of bots, gaining advantages through multiple accounts, or bonus abuse is strictly prohibited. If such activity is detected, the account will be permanently closed.

5.4 Responsible Gaming

crickex 11 supports betting and gaming for sports and entertainment purposes. Those experiencing difficulty controlling their gaming can learn about responsible gaming guidelines and self-restriction options.

6 Account Suspension and Closure

6.1 User Rights

Any user may request closure of their account at any time via live chat or email. Any active bonuses will be cancelled before the account closure request is processed.

6.2 Authority Rights

crickex 11 may suspend or permanently close an account in any of the following circumstances:

• Breach of any provision of these Terms.
• Registration using false or incorrect information.
• Fraud or unauthorised activity.
• Failure to meet the age requirement.
• Access from a restricted region or country.

6.3 Balance Refund

If an account is closed for a legitimate reason and there is no breach of any bonus or terms, the existing real-money balance will be returned to the user.

7 Privacy and Data Protection

crickex 11 is committed to protecting users' personal information. What information we collect, how it is used, and with whom it may be shared are described in detail in the crickex 11 privacy policy and data management guidelines.

User information is protected by SSL encryption and is not sold or shared with unauthorised third parties.

8 Intellectual Property and Content

All content on the crickex 11 platform — logos, graphics, text, software and design — is the intellectual property of the authority. Use, reproduction or distribution of this content in any form without prior written permission from the authority is prohibited.

Game content is subject to the intellectual property rights of the respective game developers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe).

9 Limitation of Liability

crickex 11 is not liable for losses arising from the following:

• Service interruption due to loss of internet connection or technical failure.
• Loss caused by the user's own negligence or failure to comply with the Terms.
• Delays or errors caused by third-party payment providers.
• Unforeseen events beyond the authority's control.

However, this limitation does not apply in cases of directly proven negligence by the authority.

10 Dispute Resolution

If you have a complaint, please first contact the support team via 24/7 live chat or email. The support team provides service in both Bangla and English.

Our support team will attempt to resolve the issue within a reasonable time. If you are not satisfied with the support team's decision, you may submit a written request for review at a higher level.

For answers to common questions, see the crickex 11 FAQ section.

11 Miscellaneous Provisions

11.1 Entire Agreement

These Terms together with the related policies (privacy policy, responsible gaming policy) form the entire agreement between crickex 11 and the user.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be fully effective.

11.3 Language

These Terms are drafted in Bangla. In the event of any dispute, the Bangla version shall be considered the primary document.

11.4 Contact

For any questions regarding these Terms, please contact us via 24/7 live chat or by email at [email protected].