crickex 11 Privacy Policy
This document clearly explains how your personal information is collected, used, and kept secure.
By using the crickex 11 platform, you agree to the terms set out in this privacy policy. This policy is consistent with our Terms and Conditions and governs the use of the site as a whole. Every matter described here has been prepared in line with the data protection principles applicable in Bangladesh.
Please read this document carefully. If you have any questions, contact our support team — we respond in both Bengali and English, 24 hours a day, 7 days a week.
What Information Is Collected
1.1 Information Provided at Registration
When opening an account at crickex 11, you are required to provide the following information:
- Full name (in Bengali or English)
- Date of birth — for age verification (21+ requirement)
- Mobile number
- Email address
- Password (stored in encrypted form)
This information is used to verify your identity and keep your account secure.
1.2 Transaction and Financial Information
When processing deposits and withdrawals, we collect payment-related information, which includes:
- bKash, Nagad, Rocket, Upay, or bank account number
- Transaction amount and time
- Transaction reference number
Complete financial information is never shared with third parties for commercial purposes.
1.3 Automatically Collected Information
When you browse the crickex 11 site, certain technical information is collected automatically:
- IP address
- Browser type and version
- Device type (mobile / desktop)
- List of pages visited and timestamps
- Cookie data (detailed below)
1.4 Identity Verification Information
As part of security and regulatory requirements, identity verification may be necessary in certain cases. In those cases, we may collect:
- Copy of national ID card or passport
- Address verification document
- Selfie or photograph (for identity confirmation)
This information is used solely for identity verification purposes and is stored securely.
Purpose of Using Information
crickex 11 uses your personal information only for specific and legitimate purposes. Each use case is clearly listed below:
2.1 Account Management and Security
Collected information is used to create, manage, and protect your account. It is essential for login verification, password recovery, and detecting unusual activity.
2.2 Payment Processing
Financial information is used to complete deposits and withdrawals without interruption. It is required to verify and record transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.
2.3 Customer Support
When you request support via live chat or email, viewing your account information allows us to provide fast and accurate assistance.
2.4 Fraud and Abuse Prevention
Technical and personal data is analysed to detect multiple accounts, bonus abuse, and suspicious transactions. This ensures a fair environment for all members.
2.5 Responsible Gaming
By monitoring your gaming activity, we can provide the support required under responsible gaming guidelines, such as helping you set play limits.
2.6 Service Improvement
Aggregated statistical data (not personally identifiable) is used to continuously improve platform performance and the user experience.
Information Sharing and Third Parties
crickex 11 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing may be necessary in certain specific and limited cases:
3.1 Service Providers
Payment gateways, technology infrastructure providers, and security service providers assist in running operations. Only the minimum necessary information is shared with these partners, and they are bound by strict confidentiality terms.
3.2 Legal Obligations
It may be necessary to provide information to authorities in order to comply with applicable laws in Bangladesh or court orders. In such cases, crickex 11 fulfils its legal obligations.
3.3 Protection of Institutional Interests
Relevant information may be provided to the concerned authorities in investigations into fraud, scams, or cybercrime. This is done in the interest of protecting all legitimate members.
Data Storage and Security
crickex 11 uses industry-standard security measures to keep your information secure. SSL (Secure Sockets Layer) encryption technology protects all data exchanged between your device and our servers.
4.1 Technical Security Measures
- TLS/SSL encryption on all connections
- Passwords stored with bcrypt hashing — no one can read them directly
- Two-factor verification to detect suspicious logins
- Regular security audits and vulnerability fixes
- Database access restricted to authorised staff only
4.2 Data Retention Period
Information is retained while your account is active and for as long as necessary after closure to meet legal obligations. Once the specified period has passed, personally identifiable information is securely deleted or anonymised.
4.3 Your Role
Data protection is a two-way process. We fulfil our responsibilities, but you must also follow certain precautions:
- Use a strong and unique password
- Do not share your login details with anyone
- Be cautious when using public Wi-Fi
- If you notice anything unusual in your account, notify the support team immediately
- Always log out after use
Cookie Policy
crickex 11 uses cookies to keep the website running properly. A cookie is a small text file stored in your browser that helps maintain the functionality of the site.
5.1 Essential Cookies
These cookies are used to ensure the core functions of the site — such as maintaining login sessions, keeping transactions secure, and protecting forms. Without them the site will not work correctly, and there is no option to disable them.
5.2 Functional Cookies
These cookies are used to remember your preferences such as language selection, theme settings, and previous search information. They make your experience more personalised.
5.3 Analytics Cookies
Statistical cookies are used to understand which sections of the site are used most and where there is room for improvement. The data collected from these is anonymous.
5.4 Cookie Controls
You can manage cookies from your browser settings — options to accept, reject, or delete cookies are available in every modern browser. Keep in mind, however, that disabling essential cookies will prevent you from accessing some features of the site.
Your Rights
As a crickex 11 member, you have certain important rights over your own information. Contact our support team at any time to exercise these rights.
6.1 Right to Access
You may request to know what information we hold about you. A summary will be provided upon request.
6.2 Right to Rectification
If any information in your account is incorrect, you have the right to have it corrected. This can be done through account settings or via the support team.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
6.4 Right to Object to Processing
You may object to your information being used for specific purposes. In such cases we will review your request and take appropriate action.
6.5 Data Portability
You have the right to receive your information in a structured and commonly usable format, which you can then use with another service.
6.6 Right to Withdraw Consent
If you have previously given consent to any processing, you may withdraw it at any time. Withdrawing consent does not make prior processing unlawful.
Minors and Sensitive Information
crickex 11 strictly does not provide services to anyone under the age of 21. Age is verified by collecting the date of birth at registration. If a minor has accidentally opened an account, that account will be closed and the related information will be securely deleted.
7.1 Special Protection for Sensitive Information
Financial information, copies of identity documents, and personal contact details are placed in a sensitive category. This information is protected by an additional layer of encryption and can only be accessed by authorised staff.
7.2 Responsible Participation
We believe that betting and casino services are a form of adult entertainment. Following the responsible gaming guidelines is beneficial for you and your family.
We always encourage you to participate safely and responsibly.
Policy Changes and Updates
crickex 11 may update this privacy policy from time to time. Changes to the policy may arise due to changes in services, adoption of new technology, or legal requirements.
8.1 Notice of Changes
If there is a significant change to the privacy policy, you will be informed via your registered email or a platform notification. Continued use of the site after a change indicates that you have agreed to the updated policy.
8.2 Previous Versions
The date of each update is noted at the top of this page. If you wish to see a previous version, please contact our support team. To learn more about us, read the About Us page.
Contact and Complaints
If you have any questions, comments, or complaints regarding this privacy policy, please contact the crickex 11 support team. We respond in both Bengali and English, 24 hours a day, 7 days a week.
For complaints related to data protection, we make every effort to respond with the highest priority. For general enquiries, check our FAQ section — you will find answers to common questions there.